ABOUT US
Reflex Media is a next-generation high-tech marketing company led by our Founder & CEO, an MIT alumni.  Our business is as much data, software, and artificial intelligence as it is business operations and customer service.  We also create at the forefronts of psychology, economics, music, literature, art, fashion, cinematography, and the science of marketing. Our company culture can best be described in three words:  growth, passion, and excellence.  Our Founder, who subscribes to the philosophy “what cannot be measured cannot be managed,” is committed to creating an environment where the opportunity to grow is unbounded.  As a company where you get back as much as you put in, we are best suited for individuals who are looking not for a job but rather an opportunity to grow and significantly add.  In short, we are a company where superstars are developed.

WHO WE'RE LOOKING FOR

• Brand Advocates: Individuals who deeply understand and align with the Seeking.com brand, embracing our mission and our innovative approach to modern dating and hypergamy.
• Passionate Professionals: Enthusiastic team members committed to fostering meaningful connections and aiding others in finding relationships that align with their ambitions and desires.
• Ambitious Learners: Driven candidates who are not only eager to learn and grow but are also ready to continuously expand the boundaries of their capabilities.
• Innovative High Performers: Professionals who excel beyond conventional boundaries, introducing innovative, outside-the-box solutions and ideas.
• Proactive Communicators: Exceptional communicators who thrive on feedback and are eager to make substantial contributions to the company.
• Resilient Problem Solvers: Individuals who show great endurance and flexibility in the face of challenges, coupled with a strong ability to think critically and solve complex problems effectively.
• Adaptable Innovators: People who can swiftly adjust to new conditions and challenges while continuing to drive forward-thinking solutions and improvements.

CAREER OPPORTUNITY
We have an immediate opening for a full-time Customer Support Advocate to join our Customer Support Team. This is not a sales position. As a Customer Support Advocate, you will serve as a vital link between our luxury online dating brand and our valued clientele. Your role will encompass a variety of responsibilities that ensure the delivery of exceptional support and maintain the brand's esteemed reputation.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Efficiently resolve customer inquiries through our support ticketing system, ensuring a high level of customer satisfaction.

• Manage financial transactions, including the processing of credits and refunds in coordination with the billing department.

• Identify and document software bugs, as well as propose enhancements to improve customer experience.

• Regularly contribute to the expansion and refinement of our knowledge base, helping to keep content accurate and up-to-date.

• Master our Salesforce ticketing system, managing replies, categorization, and escalation of customer issues as necessary.

• Apply your knowledge of fraud detection to safeguard the integrity of our service and protect customer interests.

• Engage with customer feedback on digital storefronts, providing thoughtful and professional responses to app reviews.

• Undertake ad-hoc projects and tasks as directed by management to support the evolving needs of the support team.

QUALIFICATIONS AND EXPERIENCE

• Minimum education requirement: Associate's degree. Bachelor's degree preferred.

• Two years of customer support experience.

• One year of technical support/computer experience.

• Demonstrated fluency in customer service platforms, preferably Salesforce.

• A keen understanding of online fraud mechanisms and prevention strategies.

• Exceptional written communication skills, with the ability to convey empathy and professionalism.

• Proactive, content-driven mindset with experience in knowledge base management.

• Ability to work collaboratively across various departments and product teams.

• Commitment to upholding the brand's standard of luxury and excellence in every customer interaction.

BENEFITS & PERKS

• 99% coverage of our medical base plan, dental, and vision insurance.

• 65% coverage of our medical base plan, dental, and vision insurance for qualified dependents.

• 100% coverage of short-term disability, long-term disability, and life insurance for qualified employees.

• Discounted gym membership to EOS Fitness in Las Vegas.

• 50% 401(k) match up to 6% per month.

• Flexible Spending Account (FSA).

• Flexible paid time off.

• Company and team events.

• And so much more! 

EQUAL OPPORTUNITY EMPLOYER
Reflex Media is an equal-opportunity employer committed to diversity and inclusion in the workplace. We strictly prohibit discrimination of any kind. Candidates are encouraged to apply for qualified positions regardless of race, color, sex, religion, sexual orientation, national origin, disability, genetic information, or any other protected characteristics as outlined by federal, state, or local laws. Reflex Media's hiring decisions are based solely on qualifications, merit, and the needs of the company. All offers of employment are contingent upon the completion of a full background and reference check.