Career Opportunities >> Content Moderator
Content Moderator
Summary
Title:Content Moderator
ID:1114
Department:Customer Support
Description

Are you passionate, proactive, adaptable, collaborative, and exceptional? If so, Reflex Media is looking for you!

Reflex Media is a high tech branding and marketing agency. Our core brands include a number of luxury dating apps, including Seeking.com and WhatsYourPrice.com.

Responsibilities

  • Follow moderation protocols provided by Reflex Media strictly, and guide moderation strategy for customer support teams
  • Conduct objective, fair, thorough, unbiased, and timely investigations into reported content.
  • Review and gather evidence to support the decisions and actions you take.
  • Identify and share observed patterns about reported content to elevate performance.
  • Report on patterns and trends of reported content as you engage with them
  • Manage the banned user process, and track and remove, or filter out previously banned users
  • Monitor all company information and news to anticipate potential issues
  • Identify and escalate priority issues with the proper information and detail

 

Requirements

  • High School Diploma or GED required
  • Experience in a customer-facing role and strong written communication skills.
  • Experience with technology like basic command line interfaces
  • Fluent with G-Suite
  • Detail-oriented and passionate about helping users be successful
  • Organized and an efficient self-starter
  • Strong attention to detail

 

This opening is closed and is no longer accepting applications
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