Are you passionate, proactive, adaptable, collaborative, and exceptional? If so, Reflex Media is looking for you!

Who we are

Reflex Media is a high tech branding and marketing agency. Our core brands include a number of luxury dating apps, including Seeking.com and WhatsYourPrice.com.

What we offer

Our company culture and dedication to our employees is unmatched. We offer a full range of benefits and perks including…

• 99% coverage of our medical base plan, dental, and vision insurance for our employees
• 50% coverage of our medical base plan, dental, and vision insurance for qualified dependents
• 50% 401(k) match up to 6%
• Flexible Spending Account
• Flex paid time off
• Discounted gym membership
• Company and team events

And so much more!

What we’re looking for

We currently have an immediate opening for a full-time Customer Support Advocate who can communicate in German either as their native language or fluent to join our Customer Support Team as we expand into Germany. The CSA will communicate with customers via email and chat. This role requires both technical knowledge as well as exceptional customer service skills. The ideal candidate will be a quick learner, have the ability to multitask, and work in both a collaborative and independent environment. 

What you’ll do

• Support all sites via emailed customer support tickets
• Follow moderation protocols provided by Reflex Media strictly, and guide moderation strategy for customer support teams
• Conduct objective, fair, thorough, unbiased, and timely investigations into reported content.
• Report bugs/improvement requests
• Communicate about potential bugs and common customer requests
• Consistently develop new content for our knowledge base
• Fluent in our ticketing system (ticket replies, sorting, merging, attachments, coordinating who is on what product/section, ticket labeling, translations, etc.)
• Chat - subject matter expert and escalation path
• Creates and submits new templates (snippets) for review as needed
• Fraud knowledge - what entails fraud, factors to determine fraud
• Website and app usage knowledge
• Member reports for all sites
• Moderation and approvals for all sites as needed
• Escalation path for any escalated tickets
• Replying to app reviews (play store, app store, etc.)
• Other special projects as assigned by management

Who you are

• High School Diploma/GED required; Bachelor's Degree preferred
• At least 1-2 years of technical training and/or providing technical support
• Native language German speaker or fluent in the language
• Exceptional attention to detail 
• Experience providing exceptional customer service