Are you passionate, proactive, adaptable, collaborative, and exceptional? If so, Reflex Media is looking for you!

Reflex Media is a high tech branding and marketing agency.  Our core brands include a number of luxury dating apps, including Seeking.com and WhatsYourPrice.com.

We currently have an immediate opening for a full time Customer Support Advocate to join our Customer Support Team. We offer career growth opportunities. (This is not a sales job.) The CSA will communicate with customers via email and chat. This role requires both technical knowledge as well as exceptional customer service skills. The ideal candidate will be a quick learner, have the ability to multitask, and work in both a collaborative and independent environment. This is a full time, salaried position with varied shifts including some holidays.
 

Job Responsibilities:

• Support all sites via emailed customer support tickets

• Report bugs / improvement requests

• Communicate about potential bugs and common customer requests

• Consistently develop new content for our knowledge base

• Fluent in our ticketing system (ticket replies, sorting, merging, attachments, coordinating who is on what product/section, ticket labeling, translations, etc.)

• Chat - subject matter expert and escalation path

• Creates and submits new snippets for review as needed

• Fraud knowledge - what entails fraud, factors to determine fraud

• Website and app usage knowledge

• Member reports for all sites

• Moderation and approvals for all sites as needed

• Escalation path for any escalated tickets

• Replying to app reviews (play store, app store, etc.)

• Other special projects as assigned by Manager or Lead
   

​​​​​​​Job Requirements:

• High School Diploma or GED required

• 2 years of Customer Support experience

• 1 year of technical support/computer experience

• Energetic self-starter who thrives in a fast-paced team environment

• Strong written and oral communication skills

• Detail-oriented and exceptionally organized

• Able to work a flexible schedule