Are you passionate, proactive, adaptable, collaborative, and exceptional? If so, Reflex Media is looking for you!

Reflex Media is a high tech branding and marketing agency. Our core brands include a number of luxury dating apps, including Seeking.com and WhatsYourPrice.com.

Responsibilities

• Follow moderation protocols provided by Reflex Media strictly, and guide moderation strategy for customer support teams
• Conduct objective, fair, thorough, unbiased, and timely investigations into reported content.
• Review and gather evidence to support the decisions and actions you take.
• Identify and share observed patterns about reported content to elevate performance.
• Report on patterns and trends of reported content as you engage with them
• Manage the banned user process, and track and remove, or filter out previously banned users
• Monitor all company information and news to anticipate potential issues
• Identify and escalate priority issues with the proper information and detail

Requirements

• High School Diploma or GED required
• Experience in a customer-facing role and strong written communication skills.
• Experience with technology like basic command line interfaces
• Fluent with G-Suite
• Detail-oriented and passionate about helping users be successful
• Organized and an efficient self-starter
• Strong attention to detail