WHO WE ARE
Reflex Media is a next-generation high-tech marketing company led by our Founder & CEO, an MIT alumni.  Our business is as much data, software, and artificial intelligence as it is business operations and customer service.  We also create at the forefronts of psychology, economics, music, literature, art, fashion, cinematography, and the science of marketing. Our company culture can best be described in three words:  growth, passion, and excellence.  Our Founder, who subscribes to the philosophy “what cannot be measured cannot be managed,” is committed to creating an environment where the opportunity to grow is unbounded.  As a company where you get back as much as you put in, we are best suited for individuals looking not for a job but rather an opportunity to grow and significantly add.  In short, we are a company where superstars are developed.

WHO WE'RE LOOKING FOR

• Brand Advocates: Individuals who deeply understand and align with the Seeking.com brand, embracing our mission and our innovative approach to modern dating and hypergamy.

• Passionate Professionals: Enthusiastic team members committed to fostering meaningful connections and aiding others in finding relationships that align with their ambitions and desires.

• Ambitious Learners: Driven candidates who are not only eager to learn and grow but are also ready to continuously expand the boundaries of their capabilities.

• Innovative High Performers: Professionals who excel beyond conventional boundaries, introducing innovative, outside-the-box solutions and ideas.

• Proactive Communicators: Exceptional communicators who thrive on feedback and are eager to make substantial contributions to the company.

• Resilient Problem Solvers: Individuals who show great endurance and flexibility in the face of challenges, coupled with a strong ability to think critically and solve complex problems effectively.

• Adaptable Innovators: People who can swiftly adjust to new conditions and challenges while continuing to drive forward-thinking solutions and improvements.

CAREER OPPORTUNITY
We are currently seeking a skilled Billing Specialist to enhance our customer support team. This individual will play a crucial role in safeguarding our revenue stream by meticulously reviewing and analyzing transactions processed via major credit card services for potential irregularities or fraudulent activity.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Diligently monitor and evaluate flagged transactions to identify and report potential fraud.

• Analyze payment system data to uncover and address declined transactions.

• Investigate transactional patterns to preempt fraudulent activities.

• Exercise discerning judgment to discern payment discrepancies and abuse.

• Execute precise customer refund procedures.

• Engage with payment providers and clients to ensure transparent communication regarding transactions.

• Adhere to card brand guidelines for timely chargeback processing to mitigate financial loss.

• Provide prompt and knowledgeable responses to customer billing inquiries.

• Undertake ad-hoc projects and tasks as directed by management to support the evolving needs of the support team.

QUALIFICATIONS AND EXPERIENCE

• Minimum education requirement: Associate's degree. Bachelor's degree preferred.

• Minimum one year of experience in customer service or support.

• Solid understanding of payment network regulations and chargeback processes.

• Proactive and able to thrive in a dynamic environment.

• Exceptional communication and organizational skills.

• Proficiency in current billing technologies and systems.

• Previous experience in payment processing and fraud detection is advantageous.

• Commitment to upholding the brand's standard of luxury and excellence in every customer interaction.

BENEFITS AND PERKS

• 99% coverage of our medical base plan, dental, and vision insurance

• 65% coverage of our medical base plan, dental, and vision insurance for qualified dependents

• 100% coverage of short-term disability, long-term disability, and life insurance for qualified employees

• Discounted gym membership to EOS Fitness in Las Vegas

• 50% 401(k) match up to 6% per month

• Flexible Spending Account (FSA)

• Flexible paid time off

• Company and team events

• And so much more! 

EQUAL-OPPORTUNITY EMPLOYER
Reflex Media is an equal-opportunity employer committed to diversity and inclusion in the workplace. We strictly prohibit discrimination of any kind. Candidates are encouraged to apply for qualified positions regardless of race, color, sex, religion, sexual orientation, national origin, disability, genetic information, or any other protected characteristics as outlined by federal, state, or local laws. Reflex Media's hiring decisions are based solely on qualifications, merit, and the needs of the company. All offers of employment are contingent upon the completion of a full background and reference check.