ABOUT US
Reflex Media is a next-generation high-tech marketing company led by our Founder & CEO, an MIT alumni.  Based in Las Vegas, Nevada, our company operates as a 100% remote organization, and as such, we are seeking to hire the best talents nationwide (as well as worldwide). Our business is as much data, software, and artificial intelligence as it is business operations and customer service.  We also create at the forefronts of psychology, economics, music, literature, art, fashion, cinematography, and the science of marketing. Our company culture can best be described in three words:  growth, passion, and excellence.  Our Founder, who subscribes to the philosophy “what cannot be measured cannot be managed,” is committed to creating an environment where the opportunity to grow is unbounded.  As a company where you get back as much as you put in, we are best suited for individuals who are looking not for a job but rather an opportunity to grow and significantly add.  In short, we are a company where superstars are developed.

WHO WE'RE LOOKING FOR

• Brand Advocates: Individuals who deeply understand and align with the Seeking.com brand, embracing our mission and our innovative approach to modern dating and hypergamy.
• Passionate Professionals: Enthusiastic team members committed to fostering meaningful connections and aiding others in finding relationships that align with their ambitions and desires.
• Ambitious Learners: Driven candidates who are not only eager to learn and grow but are also ready to continuously expand the boundaries of their capabilities.
• Innovative High Performers: Professionals who excel beyond conventional boundaries, introducing innovative, outside-the-box solutions and ideas.
• Proactive Communicators: Exceptional communicators who thrive on feedback and are eager to make substantial contributions to the company.
• Resilient Problem Solvers: Individuals who show great endurance and flexibility in the face of challenges, coupled with a strong ability to think critically and solve complex problems effectively.
• Adaptable Innovators: People who can swiftly adjust to new conditions and challenges while continuing to drive forward-thinking solutions and improvements.

Working under the guidance of the IT, Engineering, and Operations teams, the Systems Administrator will be responsible for delivering desktop support to both in-office and remote staff across the company. Additionally, this role will manage and oversee access to company systems, networks, and applications, ensuring seamless and secure operation for all users.

This is an on-site role due to the need for hands-on hardware and in-person interactions with other Reflex Media staff.

This role reports to the IT Manager and collaborates with a global team of System, Security, and DevOps Engineers. 

The typical work schedule falls within a nine-hour window from Monday to Friday between 7:00 a.m. and 7:00 p.m., but specific days and hours will adjust according to the company’s evolving needs. Flexibility is key, as occasional evenings, weekends, or late nights may be required to provide support for a global workforce and customer base. This role may also involve participation in an on-call rotation to ensure 24/7 operational continuity.

EDUCATION REQUIREMENTS

• Bachelor’s degree in Computer Science, Information Technology, a related discipline.
• One or more of the following certifications are preferred:
  • A+
  • Network+
  • Security+
  • Practitioner level or higher AWS certification
  • Some exposure to BASH and Python scripting

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Execute on-boarding and off-boarding procedures for staff equipment and system access.
• Assist Reflex Media staff with hardware and software ("desktop support") issues.
• Support conference room and remote meeting audio-visual requirements. 
• Manage building-wide video display system.
• Provision new desktop, laptop, and mobile hardware and ship to users or for vendor repairs as needed.
• Manage tasks through Jira ticketing system.
• Document policies, procedures, tutorials, and knowledge base articles in Confluence and other systems.
• Document and execute help desk standard operating procedures and protocols.
• Maintain asset management systems and ensure accuracy of assets through auditing.
• Assist with the management of on-premise network, server, and storage infrastructure.
• Ensure company data retention policy is enforced and device backups are up-to-date.
• Provide support with building access.
• Manage and execute hardware refresh policy.

• Proven work experience as a Systems Administrator, Desktop Support Specialist, or similar role.
• Detailed technical knowledge of MacOS, Android, and iOS systems.
• Familiarity with Linux (Debian and Ubuntu) on the command line.
• Experience in provisioning and maintaining enterprise server infrastructure.
• Hands on experience with enterprise systems, including:
  • Networking experience with routers, gateways, firewalls etc
  • Enterprise storage
  • Identity and access management
  • Log management
  • WAPs
• Experience with troubleshooting networking technologies with system and network monitoring tools.
• Understanding of information security principles and techniques.
• Familiarity with web-related technologies (Web Applications, Web Services, Service Oriented Architectures) and network/web-related protocols.
• Problem-solving skills and ability to work under pressure. 

• 99% coverage of our medical base plan, dental, and vision insurance
• 65% coverage of our medical base plan, dental, and vision insurance for qualified dependents
• 100% coverage of short-term disability, long-term disability, and life insurance for qualified employees
• 50% 401(k) match up to 6% per month
• Flexible Spending Account (FSA)
• Flexible paid time off
• And so much more! 

EQUAL OPPORTUNITY EMPLOYER
Reflex Media is an equal-opportunity employer committed to diversity and inclusion in the workplace. We strictly prohibit discrimination of any kind. Candidates are encouraged to apply for qualified positions regardless of race, color, sex, religion, sexual orientation, national origin, disability, genetic information, or any other protected characteristics as outlined by federal, state, or local laws. Reflex Media's hiring decisions are based solely on qualifications, merit, and the needs of the company. All offers of employment are contingent upon the completion of a full background and reference check.